Role of Public Relations in Reputation Management

Role of public relations in reputation managementA good reputation is one of the most crucial assets for any organisation. It is also an important determinant of the company’s success and sustainability in the market. Goodwill is not built in a day; instead it takes years and years for companies to establish an unrivalled reputation for themselves in the business landscape. Due to the cut-throat competition prevailing in the Indian market, companies face the threat of diminishing their reputation overnight. In such a scenario, Public Relations (PR) and Reputation Management come to the fore.

This blog post gives a brief about the role of Public Relations in Reputation Management and also elaborates on the importance of strong and sturdy goodwill.

If the persistent problem of establishing a healthy reputation is not dealt with on time, it might result in companies losing their credibility and worth in the market. Hence, firms are now employing ‘Public Relations’ to build retain and manage their reputation in the intensively-competitive climate. Let’s take a bird’s eye view on Public Relations, Reputation Management and how effective PR can transform the image of organisations.

Public Relations

The term Public Relations (PR) is a broader concept that refers to the practice of managing the flow of a company’s vital information to the public. It is the way through which organisations effectively communicate with their target audience and the media.

Also read: What is Public Relations?

  • PR maximises the exposure of companies in the market by giving them valuable media coverage and by establishing seamless connection with their patrons.
  • PR works with the objective of informing internal as well as external stakeholders of the organisation about any new launches, partnerships, expansions or any other pivotal announcements related to the company.

The main aim of Public Relations is to establish a sturdy and unparalleled image of the organisation in the eyes of the public.

Reputation Management

It refers to the control and monitoring of a company’s goodwill in the market. It is a part of ‘Public Relations’ itself and encompasses the entire ambit of managing the reputation of the company. It keeps track of any negative news about the firm hovering around in the market. By giving due focus to customer feedback, it helps companies fix umpteen problems related to their reputation.

Also read: What is Reputation Management?

Due to the advent of internet and scores of people turning tech-savvy, another concept of Online Reputation Management (ORM) has come to the picture which concentrates on establishing an impactful brand image for companies on the online platform.

Role of PR in Business Reputation Management

PR being a vast domain includes the concept of Reputation Management as well. Earlier, Reputation Management was a PR term but due to penetration of the internet, it got a separate status. Public Relations plays a remarkable role in managing the corporate reputation of the company. Hence, the role of PR in Business Reputation Management cannot be overlooked.

Public Relations involves organising effective communication campaigns, maintaining good relations with the media and promoting the company through the written word on blogs, newspapers or magazines. By mitigating strategic risks, it assists companies in improving their tarnished image.

Today, corporate reputation has become a key source of gauging the company’s success and sustainability. Ground-breaking image of companies has the power to impress not just the public but also the media and stakeholders associated with the company. PR and Reputation management are the talismans that metamorphose the reputation of organisations and create an aura of loyalty and honesty. An esteemed image has the ability to combat daunting challenges which companies face from time to time.


Public Relations provides scores of services to organisations. It aids firms in attaining an edge over their competitors by tracking and controlling the negative-earned media and employing positive media to renew and rebuild their reputation. The perception of public about the company is of utmost importance when it comes to making purchases, participating in events or publicising about the company. In such a case, it’s essential for organisations to focus significantly on maintaining the already built reputation or revamping the goodwill, taking it to an altogether different level.

  • PR ensures top-of-the-mind brand recall, positions and repositions the brand and increases media visibility.

Giving mileage to the company’s publicity needs, PR through Reputation Management propagates an excellent image of the organisation.

By providing unmatched customer service, effective spread of information and long-lasting media relations, it cultivates and sustains the resilient image of the organisation. The trinity of diligent insights, strategic rigour and unprecedented precision of PR companies help in developing impeccable reputation for companies in the market.

What is Reputation Management?

About what is What is reputation management? and Managing it OnlineThe perceived image of a company can make it or break it. A good image is an essential element for the proper functioning of any organization be it a multi-national company or a small and medium enterprise. However, there are times when the company has to face the blues of a bad reputation. Such a scenario mandates companies to opt for Reputation management and put a full stop to all their goodwill problems.

Now the question is: What is Reputation Management. It is a practice that assists individuals and companies in managing their goodwill effectively and showcasing a genuine image among patrons. The escalating competition in the market and rising levels of awareness among people make it essential for companies to adopt the concept of reputation management in order to survive.

Reputation management ensures that the valuable prestige of companies is shielded against the negatives and a positive image is promoted among stakeholders. With the spiking usage of internet, companies are elevating their concentration on Online Reputation Management to increase their brand recall, maintain their image and raise their visibility among an internet-savvy target audience.

Also Read: Role of Public Relations in Reputation Management

What is Online Reputation Management?

Online Reputation Management enables companies to metamorphose their otherwise negative image on the internet into an attention-grabbing and clear one. It helps in keeping control on the content people view about them online through social media monitoring and cautiously- crafted search queries. Keeping a tab on what users can read and what not, Online Reputation Management aids companies in accentuating their online image by filtering out the negative and unfavorable pieces.

One of the most important aspects of Online Reputation Management is that it helps in keeping tabs on the amount of information made available on the internet. The information can be anything from images and posts to comments and videos to name a few. This way companies can display only the material they really want to make accessible to the potential consumers. For a good reputation management, it’s necessary that companies market themselves sincerely and engage with patrons online on a regular basis.

What is Reputation Management in Public Relations?

Public Relations is a vast domain that includes scores of activities directed to bolster the image of the company. Earlier, Reputation Management was considered a PR term. The advent of the internet resulted in the concept being associated with social media and maintaining the image of companies on different social engines.

Companies can transform their tarnished online image by embracing Online Reputation Management(ORM). It helps them reposition themselves as a brand and increases their visibility on famous search engines like Google. ORM assists companies in recognizing their Google rankings and helps them in knowing what is displayed when their name is searched. It aids organizations in understanding the real image that is perceived by their patrons. Companies can fall into four categories while being searched on a social engine. The categories include Negative, Hey that’s not me, positive and irrelevant. These categories exhibit the actual perception that people have about companies. Having know-how about the nitty-gritty related to the same can help companies in managing reputation online.

The main objective of managing an online reputation is to regulate the kind of content going on the internet, maintain the flow of positive content and eliminate negative pieces from reaching the patrons. It helps companies in monitoring their online development.

Apart from this, ORM influences the revenue-generating capacity of businesses. The internet-driven target audience can create umpteen problems for companies on social platforms like posting a defamatory remark against the company. In order to deal with such issues and avoid a miniscule problem from turning into reputational crisis, Online Reputation Management comes to the fore. It enables companies to monitor all the online pieces that show up on social engines and managing an online reputation.

Online Reputation Management manages the overall online image of the company. It encompasses SEO, blogging, ORM campaigns, Social media promotion and developing valuable content for companies. It enhances the media visibility of the company and renders a multi-faceted image management. It renders excellence and mileage to companies in terms of their social media presence and reflects an esteemed image of the company among its target audience.